Refund policy
REGARDING PURCHASES
In-store purchases – after test ride – custom made
No right of withdrawal possible, see terms and conditions.
RETURNS
14-day trial period – We only want satisfied customers.
That’s why every consumer order you place with us comes with a 14-day reflection period.
This means you may inspect and handle the product during this period, just as you would in a physical store. Perhaps the item you ordered isn’t quite what you expected, or the color or size isn’t right. In most cases, you may return your purchase to us.
For example, you may test your BlitzBike indoors, but not take it for a 20-kilometer ride.
Information for online purchases at BlitzBikes
You have the right to cancel your online order within 14 days after receipt without giving any reason.
The consumer has observed the return period if the product is sent back before the 14-day reflection period has expired.
Only the cost of return shipment from your home to BlitzBikes is at your own expense. Please consult the conditions and provisions below for the exact rates.
If you exercise your right of withdrawal, the product must not be registered in your name during the 14-day reflection period.
The product must be returned with all supplied accessories, and—if reasonably possible—in its original, undamaged condition and packaging (see Article 2.1, 2.).
To exercise this right, you must contact us in writing only via: blitzbikesteam@outlook.com
Exception to the right of withdrawal – Custom builds, special designs, and purchases after test ride
Products customized for the consumer or organization—such as by adding logos, colors, frame or exterior modifications—are excluded from the right of withdrawal.
If you make a well-considered purchase following a test ride, the sale is also final.
In these cases, the right of withdrawal does not apply. The sale becomes binding once the agreement—verbally or in writing—has been concluded.
ARTICLE 1.
Right of Withdrawal Conditions – Online Purchases
The consumer may dissolve an online purchase agreement within 14 days without giving any reason, provided the return conditions of Article 2 (sections 1 and 2) are met.
The entrepreneur may ask for the reason for withdrawal but cannot require the consumer to provide one.
The 14-day period begins:
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on the day after the consumer (or a third party appointed by the consumer who is not the carrier) has received the product; or
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if multiple products are ordered in one order: the day on which the consumer (or third party) receives the last product;
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if a product consists of several shipments or parts: the day on which the consumer (or third party) receives the last shipment or part;
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in the case of regular deliveries of products over a period of time: the day on which the consumer (or third party) receives the first product.
ARTICLE 2.
Obligations of the Consumer During the 14-Day Reflection Period – Online Purchases
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During the reflection period, the consumer shall handle the product (vehicle) with care. It may only be used to the extent necessary to determine the product’s nature, features, and functioning—just as one would during a store inspection or test ride.
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Return conditions: The product must not be registered in the consumer’s name, must be damage-free, in its original state as at the start of the 14-day period, and not tampered with by unauthorized persons or companies. Any modifications or repairs must be performed only by BlitzBikes or authorized BlitzBikes partners.
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The consumer is liable only for any decrease in value resulting from handling beyond what is permitted in sections 1 and 2 of this article.
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The consumer is not liable for depreciation if the entrepreneur has not provided all legally required information about the right of withdrawal before or during the purchase or delivery.
ARTICLE 3.
Exercising the Right of Withdrawal and Related Costs
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If the consumer wishes to exercise the right of withdrawal, this must be communicated in writing by email (subject: Withdrawal) or by another written method to BlitzBikes within the reflection period.
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As soon as possible, but no later than 14 days after the notice referred to in section 1, the consumer shall return the product or hand it over to an authorized representative of BlitzBikes.
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The product must be returned with all supplied accessories, in original condition (and packaging if available), following the reasonable and clear instructions provided by BlitzBikes.
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The risk and burden of proof for correct and timely exercise of the right of withdrawal lie with the consumer.
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The consumer bears the direct costs of returning the product.
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If the consumer exercises the right of withdrawal, all supplementary agreements are automatically dissolved.
ARTICLE 4.
The Agreement – Online Purchases
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The agreement is concluded when the consumer accepts the offer and fulfills the specified conditions.
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If the consumer accepts the offer electronically, the entrepreneur shall promptly confirm receipt electronically. Until this confirmation is received, the consumer may dissolve the agreement.
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When the agreement is concluded electronically, BlitzBikes shall take appropriate technical and organizational measures to secure data transfer and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur shall take adequate security measures.
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Within the legal limits, BlitzBikes may verify whether the consumer can meet payment obligations and gather facts relevant to responsibly concluding a distance agreement. If there are valid grounds not to proceed, BlitzBikes reserves the right to reject an order or attach special conditions to its execution.
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At or before delivery of the product, service, or digital content, BlitzBikes shall provide the consumer with all relevant information, including:
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the terms and conditions for exercising (or exclusion of) the right of withdrawal;
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warranty and after-sales service details;
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the total price including taxes, delivery costs, and payment methods;
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and BlitzBikes’ contact information for questions or complaints.
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ARTICLE 5.
Cancellation of Physical Purchase Prior to Delivery
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The consumer or organization has the right to cancel the purchase agreement, regardless of whether BlitzBikes has fulfilled its obligations.
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Such cancellation must be made in writing. The buyer is required to compensate BlitzBikes for all losses incurred as a result of the cancellation within one week.
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This compensation is set at 15% of the total purchase price (including VAT) of the canceled vehicle.
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If the consumer or organization fails to pay this compensation within 10 days, BlitzBikes reserves the right to demand fulfillment of the original purchase agreement. In such cases, the consumer or organization can no longer invoke the cancellation.