Refund Policy

Transparent, safe and with clear communication throughout the process.

1. Your Order

After placing your order, you’ll immediately receive an email confirmation. A dedicated contact person will be assigned to you.

2. Ready to Ride

We prepare your BlitzBikes Cruiser completely: full assembly, 20-point safety check and paperwork (incl. COC/license plate).

3. Scheduling

Once everything is ready, we contact you proactively to plan:

  • Pick-up at our location (final check & short explanation)
  • Home delivery in the Netherlands (€99) – scheduled with a time slot and phone confirmation

4. Delivery Time & Updates

  • In stock: usually 3–5 business days
  • Pre-orders: we’ll provide an estimated delivery week and keep you updated weekly
  • Status emails: processing → ready → shipped/pickup available

5. Transport & Receipt

Shipping is insured. In case of transport damage, report it upon delivery – we’ll solve it immediately (repair or replacement).

Questions? Click here to get in touch with us directly.

Our Guarantees

  • 12-month parts warranty + EU legal warranty
  • EU-COC & RDW approved paperwork included
  • Secure payment methods & personalized invoices
  • After-sales service & parts available

All paperwork completed – just hop on and enjoy the ride.